This project is a collaborative effort to improve the accessibility of information on services for vulnerable populations. The primary collaborators are US Digital Response, the City of Oakland, CA, local resource providers and data brokers. The key deliverable is a mobile-first web app, the “Resource Portal”, that provides information on supportive resources and services within the City of Oakland and surrounding Alameda County.
- Project Lead (USDR)
- User Experience Design
- Stakeholder Management
- User Research
July, 2020 – present
Thousands of people in the City of Oakland, and surrounding Alameda County, have unmet needs for basic resources. This persistent problem has exacerbated due to the ongoing Pandemic. There are hundreds of resource providers within the County who seek to meet the needs of the local vulnerable populations. However, there are numerous barriers that inhibit people in need from connecting with resources available to them.
Thousands of people in Alameda County have unmet needs for basic resources and services.
The pandemic has led to substantial changes in information regarding supportive resources and services. Remote means of communication have become all the more valuable in light of the need for social distancing. However, existing sources of online information have proven to be inaccessible and challenging for the very users they seek to serve. Improvements in the accessibility and user experience of online resource information can help close the gap between available resources and those in need.
Our Solution (Mobile-First Web App)
Our team developed an understanding of the problem space through conversation with local resource providers. We learned about the wide range of barriers standing between a vulnerable individual and the support they need, the “support gap”. Our team identified opportunities to reduce some of these barriers through improvements in online communication of information related to supportive services and resources. The result is a progressive web app that leverages existing resource data and presents it in an inviting interface that offer many benefits over competing alternatives.
The pandemic has heightened the need for better communication of resource information.
Improvements Over Competing Sites
- Mobile optimized
- Enhanced accessibility
- Simplified navigation
- Results filtering
- Quick contacts support
- Improved legibility